Episode 44

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Published on:

18th Dec 2023

Delivering excellence in Japan's freight industry with Motoko Murata

Motoko Murata is the country manager for Mainfreight in Japan. Together we delved into what is making Mainfreight stand out in the ultra competitive area of international freight in Japan. Motoko shares the importance of quality in cargo delivery, investment in technology, and the significance of collaboration and customer communication for smooth operations. We also explored cultural differences in conversation and small talk expectations when building relationships with Japanese customers. Grab your earphones for another Jandals listening experience.

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In this episode you’ll hear:

  • Motoko’s career in logistics and why she decided to take on the challenge of establishing Mainfreight in Japan
  • How Mainfreight is innovating in the logistics industry and helping customers in Japan to go paperless
  • Some things that Japan is teaching Mainfreight about next level care of shipments
  • Motoko’s strategy for breaking the ice with new connections in Japan


About Motoko

Motoko Murata is Country Manager of Mainfreight Japan. She has been in the logistics industry for more than 20 years. Motoko joined Mainfreight as a founding member of the Japan office in 2019, and COVID-19 hit not long after. She took on her current role last year to challenge herself to promote the Mainfreight service and culture, as well as the New Zealand Spirit in Japan with the great Mainfreight team.


Connect with Motoko

Website: https://www.mainfreight.com/global/en-nz 


Jandals in Japan is brought to you by Catherine O’Connell Law and PodLaunch with Jayne


Connect with Jayne and Catherine

Linked In: https://www.linkedin.com/company/jandals-in-japan-podcast/ 

Instagram: https://www.instagram.com/jandalsinjapan/ 

Facebook: https://www.facebook.com/jandalsinjapan 

Youtube: https://www.youtube.com/@jandalsinjapan 

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About the Podcast

Jandals in Japan
Bringing The Land of the Long White Cloud to The Land of the Rising Sun
The best show about New Zealanders doing business in Japan, bringing The Land of the Long White Cloud to The Land of the Rising Sun
How do you build a brand in Japan and nurture a loyal customer base?
What do you need to have in your tool belt if you are thinking of coming to Japan to launch a business here?
Japan is often considered to be in the "too hard" basket but we are here to open up the black box of doing business in Japan.
We will share stories from successful Kiwis selling their products and services here in Japan.
They'll tell you their tips for success and pitfalls to avoid.
They'll share their challenges and what they did to overcome them.
They will tell you things you can't find in textbooks or on the internet.
We will also be sharing the latest intel and insights on Japan from our on-the-ground presence
And you'll hear some super business culture and other tips from us sprinkled throughout.
Grab a glass of sake and let's get into it.
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About your hosts

Jayne Nakata

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Jayne Nakata is a Southland girl who arrived in Japan in 2002, planning to stay just two years. 20 years later she is still living in Fukushima Prefecture with her Japanese husband and two children. When the triple disaster hit in 2011, Jayne made the commitment to stay in Fukushima and contribute to rebuilding the area. She is the host of the award winning podcast Transformations with Jayne, which is a favourite with international women living in Japan. She is also the double award winning podcast producer and manager for PodLaunch with Jayne.

Catherine O’Connell

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Originally from Christchurch, Catherine O'Connell has lived in Japan since 2002. Catherine has over 20 years working at brand-name Japanese corporations as legal counsel. In 2018, Catherine launched her own boutique law firm in Tokyo, which has become become a multi-award-winning business. She is Vice Chair of the Australian & New Zealand Chamber of Commerce in Japan, Audit & Supervisory Board Member at TOYOTA Motor Corporation & FUJITSU Limited. As well as the Jandals in Japan Podcast, she hosts the award-winning Lawyer on Air Podcast.